Volunteer Job Description

Ticket Support

In this front-line position, you will be expected to greet all patrons with excellent customer service. As part of the ticket support team you will be obtaining and tearing tickets from arriving attendees, as well as checking attendees for re-entry into the festival. Ticket Support is responsible for managing the flow of incoming attendees and monitoring the front door area. The building has limited capacity, which means that the front door positions will be monitoring the number of attendees in the building. The ticket support position is also responsible for directing media, VIP’s, and volunteers to appropriate places or people. Excellent communications skills required. In this role, you will have the opportunity to interact with event coordinators, attendees, and other volunteers.


Volunteers: 3/shift (12 Total)
Saturday: 10:30am to 2:00pm & 1:30 to 5:00pm
Sunday: 10:30am to 1:30pm & 1:00 to 4:00pm

Greeter

In this position you will be handing out programs; floating and monitoring in a specific area, directing attendees to areas, counting the number of attendees entering and exiting, providing support where needed. As part of the greeter team, you will have a strong presence on the floor and will be asked to be aware of security issues such as: unsupervised children, theft from exhibitors, lost or misplaced items. However, you will not be expected to attend to compromising situations. This position involves interacting with exhibitors, event coordinators, attendees, and volunteers.


Volunteers: 5/shift Saturday; 4/shift Sunday (18 total)
Saturday: 10:30am to 2:00pm & 1:30pm to 5:00pm
Sunday: 10:30am to 1:30pm & 1:00pm to 4:00pm

Exhibitor Support

In this position you will be assisting exhibitors with preparing and displaying their products. You will also act as a liaison between the exhibitors and event coordinators as needed. The needs of the exhibitors will depend on the products and services that they offer which could vary from customer service, washing dishes, boiling water, etc. You will have the opportunity to learn about all things tea while interacting with exhibitors, festival attendees, and other volunteers.


Volunteers: 30/shift (60 total)
Saturday: 11:00am to 3:00pm
Sunday: 11:00am to 3:00pm

Site Crew – Set Up/Tear Down

The Site Crew is responsible for ensuring that merchandise and materials are distributed timely and safely before and after the event. This position can be physically demanding and heavy lifting may be required at times. You will be unloading vehicles, lifting merchandise, transporting products, etc. This position involves interacting with exhibitors, event coordinators, and volunteers.


Volunteers: 25/shift Saturday, 20/shift Sunday (45 Total)
Saturday: 7:30am to 11:00am
Sunday: 4:00pm to 7:00pm

Green Team – Water, Compost, Recycling

The Green Team is responsible for maintaining compost, garbage, water, and recycling stations. You will be walking the floor to collect cups from attendees, deliver water from stations to exhibitors, and ensure general clean up during the festival. As a part of the Maintenance Team you will have a strong presence on the floor and will be asked to be aware of security issues such as: unsupervised children, theft from exhibitors, lost or misplaced items. However, you will not be expected to attend to compromising situations. This position involves interacting with exhibitors, attendees, and volunteers.


Volunteers: 10/shift (20 total)
Saturday: 11:30am to 5:15pm
Sunday: 10:30am to 4:15pm

Décor Supervisor

In this position, you will be responsible for coordinating and assigning duties to the Décor set up and take down team for the event. You will be ensuring that decorations and displays are safely unloaded and displayed in the event centre. You will also be responsible for removing items at the end of the festival. This position can be physically demanding, as volunteers will be transporting and hanging items. Creativity is a must for this position. You will have the opportunity to interact with volunteers and event coordinators.
Please note: In this position you will be expected to participate in pre-event planning with Décor coordinators. This will involve reviewing and finalizing instructions for the set up/take down volunteers. Time commitment for the pre-event planning is approximately three hours two weeks before the festival.


Volunteers: 1/shift (2 total)
Saturday 7:00am to 10:00am
Sunday: 4:00pm to 7:00pm

Décor- Set Up/Take Down

As part of the of the Décor team, you will be responsible for ensuring that decorations and displays are safely unloaded and displayed in the event centre. You will also be responsible for removing items at the end of the festival. This position can be physically demanding, as volunteers will be transporting and hanging items. Creativity is a must for this position. You will have the opportunity to interact with volunteers and event coordinators.


Volunteers: 10/Saturday; 4/Sunday (14 total)
Saturdays: 7:00am to 10:00 am
Sunday: 4:00pm to 7:00pm